PoochPlanet
Friend us on FacebookFollow us on Twitter

PoochPlanet® Consumer FAQs

Thank you for being a valued PoochPlanet® customer!

General   |   Bedding   |   Catnip   |   Toys

General
1. Do you have any coupons or catalogs?
2. Can I order from you?
3. Can I return product to you?

Bedding
1. How do I wash the bed?
2. My pet soiled the bed. How do I clean the inside of the bed?
3. Can I buy an extra cover/liner/filling?

Catnip/Treats
1. Will catnip harm humans or dogs if consumed?

Toys
1. Can I purchase replacement parts from you?


General

1. Q: Do you have any coupons or catalogs?

A: Unfortunately, this is not something we offer at this time. Check your local retailer for discounts and specials.

Back to Top


2. Q: Can I order from you?

A: We're sorry, but we cannot sell our products directly to the public.

Back to Top


3. Q: Can I return product to you?

A: We cannot accept returns or exchanges for items purchased from retail stores. We suggest that you first try to return the product to the store where you purchased it.

Back to Top


Bedding

1. Q: How do I wash the bed?

A: See below for washing instructions for the majority of our beds. If you don't see your bed style listed, please feel free to contact us.

PoochPlanet® Pet Bed Washing Instructions

Bed with Removable Cover:
Unzip cover and remove liner (or foam pad, if applicable). For best results, machine wash cover inside-out, separately in cold water on gentle cycle with mild soap, line dry. Do not wring, bleach, iron or dry clean. Do not machine wash or dry filled liner. Do not immerse filled liner or foam in water. If your pet has had an accident on the bed, please see question 2 below.

Bed with Non-Removable Cover (Machine Washable):
Machine wash separately in cold water on gentle cycle. Machine dry on delicate cycle with very low heat. Do not wring, bleach, iron or dry clean.

Bed with Non-Removable Cover (Hand Washable):
Open bottom zipper and remove catnip pouch, if applicable. Vacuum any pet hair or stray debris from fabric. Hand wash with warm water and mild soap. Wrap in a clean, dry towel and gently squeeze out excess water, air dry. Do not wring, bleach, iron or dry clean.

Back to Top


2. Q: My pet soiled the bed. How do I clean the inside of the bed?

A: Dry the bed outside in the fresh air. Then use a deodorizing spray or vinegar diluted in water and spray it on the soiled area. Let it dry completely. Repeat as needed until the odor dissipates. If your pet has a problem with incontinence, you may want to purchase a waterproof liner, such as a child-sized sheet protector or an extra large trash bag, to use as a barrier between the cover and the liner.

Please note that our beds are not designed to be soil- or stain-proof and as such this suggested remedy may not be effective in all instances.

Back to Top


3. Q: Can I buy an extra cover/liner/filling?

A: We do not offer individual parts for sale.

Back to Top


Catnip

1. Q: Will catnip harm humans or dogs if consumed?

A: No. Catnip is a harmless herb. While our catnip is not intended for human consumption, some people believe that catnip has a calming effect when brewed as a tea. Similarly, catnip will not harm dogs if ingested, but they will not experience the effects that cats do.

Back to Top


Toys

1. Q: Can I purchase replacement parts from you?

A: We do not offer replacement parts for sale.

Back to Top

home    |    FAQ    |    contact us    |    Worldwise    |    SmartyKat    |    Worldwise ©